6 Important Terms to Know Before Opting for Managed IT Services

Managed IT services provide for the all-around IT management and monitoring of a company that hires them. An agency of managed IT services takes care of all things IT i.e. the various technologies and systems responsible for holding a business together. Hiring such an agency helps a business to concentrate on its targets without hiring IT professionals, which involves a higher budget.

An agency of managed IT service Atlanta offers service ranging from data security to access control to cloud storage to emergency backup and recovery and many more. Their budget friendly service-based packages make them an efficient alternative to dedicated in-house team of IT people. However, before hiring such a service agency, it is important to know the terminology that come with it. It will help understand the services better.

Here are the 6 most common terms used in managed IT services that you should know before hiring them:

  • Managed Service Provider (MSP): This is the company itself that is providing the managed IT services. Their target audience includes healthcare, manufacturing and financial markets. Every MSP has its own set of services to offer, like system administration, emergency IT and backup recovery, network security.  They are the managed service providers or MSPs as they are operating from a different location on your behalf so that you get the cost-effective IT solution without investing on an in-house team of IT experts.
  • Remote Monitoring and Management (RMM): One of the best technologies used by MSPs, RMM allows them to remotely monitor your systems and operations without having to afford resources to go on-site for checkups. This allows for faster reaction time in case of emergencies. Such RMM tools let an agency of IT service Atlanta to automate the administration procedures of manual systems, thereby increasing the efficiency of their operations big time. Moreover, RMM also allows an MSP to provide services for a larger geographical target base.
  • Professional Services Automation (PSA): Another very useful type of software used by an MSP, these help in managing and automating day-to-day business processes. This includes peer-to-peer networks, customer relationship management, help desk, managing contrasts, reporting and project management. More often, an IT Services provider Boulder integrates its RMM and PSA to offer an even more efficient workflow.
  • Subscription-based Pricing Model: A company may hire managed IT services based on a subscription i.e. the company will have to pay a fee on a scheduled basis. This fee may vary from being monthly to quarterly. This depends on the MSP and the packages it has to offer.
  • Monthly Recurring Revenue: As mentioned in the previous point, an agency of managed IT service Atlanta may charge on a monthly basis. This is the Monthly Recurring Revenue itself. An MSP uses various custom approaches for its service pricing e.g. per-user pricing or per-device pricing. These two are very popular. Or, an MSP can also have its all-inclusive model, which involves all its services for a flat fee.
  • Service-Level Agreement (SLA): An SLA is a component of the contract between an MSP and its customers. It specifies the services that the MSP will provide along with the efficiency it is accountable for. It also notes the MSP’s liability in customer relationships. The contract also has masters-level agreement as another component. This one includes the general terms and conditions.

It is always suggested to go for an agency of Atlanta IT services that provides cloud storage. If you are wondering how does cloud storage work, it is the process of storing your business data in many connected servers instead of on a local server or in individual machines. This makes managing them much easier and quicker, especially in case of emergencies.

Keeping these 6 terms in mind will make you more knowledgeable in terms of knowing jargons related to MSP in a better fashion. Agencies, of managed IT services Atlanta,offer comprehensive 24/7 monitoring and support services. This helps in a better pricing deal which is also much lower than hiring a separate team of IT professionals.


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