Involved Leadership: Cultivating the Efficiency Gene

No era has been as crucial for businesses, organizations and firms, as the present one. Normally, what a business or organization faces is competition or a crisis – it is a state of affairs limited only to their own sphere of influence. But a huge Pandemic on the global level is something no one had even thought of in their wildest dreams – invading every sphere of life. Not just a business vertical – the entire global economy has been severely impacted, with skewed consumption, disrupted patterns, low sentiments and awry logistics.

Against this backdrop, every business, organization and leader is struggling to stem the tide and ensure business continuity. And in a crisis like this, for any organization to operate efficiently, the role of an involved and effective leader is critical. An involved leader clear and focussed in his strategy to build efficiency, strong teams and ensure a good feedback system to iron out any flaws. This approach to leadership allows people the freedom to work within a frame and it helps in ways not immediately obvious. Clarity from a leader is key to giving a brief, setting expectations, team management & building…and many other core objectives of the organization. In every facet of a business’ operations, the leader plays a pivotal role – whether stakeholder management, product development, client & customer relations, employee management, etc… Moreover, since the team is a crucial component of the process and a key audience, they must be properly engaged with – because they often serve as the medium for other external audiences. If the organization’s leaders ensure that the employees are well informed and constantly engaged, the messaging with other constituencies becomes stronger and thus more effective. Let us look at some of the traits of an Involved Leader: 

Gives Priority to Strong Relationships

For building efficiencies in an organization, trust and loyalty are crucial requirements and an involved leader knows that. Thus an involved leader ensures that the main factors in every organizational relationship are trust and loyalty – backed up & reinforced by proper feedback, communication and positivity. He focuses on the individual’s needs, channelling important information and giving positive and constructive feedback.

This also goes beyond the scope of internal organization as the businesses can partner with others similar to what did by partnering with others in the industry. They now list Payoneer as preferred partner for cross-border payment and offer Payoneer coupon code on the site. Such direct and effective communication builds strong relationships which help increase the efficiency of the organization. As stronger relationships result, they will in turn impact outcomes, agendas and foster stronger relationships with external audiences. This gradually evolves into an interdependent process that evolves around the efficiency an organization cultivates. 

Encouraging Ideas and innovation

An involved leader instinctively realises that cultivating an open culture, where employees freely express themselves, brings in ideas and innovation. These are powerful tools that can drastically revamp organizational culture and approaches. Most importantly, an involved leader establishes a non-judgemental approach, so the employees can contribute without fear of being judged or ridiculed. Thus, the employees who understand the focus and what is important to their companies can focus on making improvements and identifying areas for innovation which can help spur growth. More importantly, when employees realise that their ideas are sought, seriously evaluated and listened to, they are more likely to come forward and give ideas. They need to be reassured that their ideation and innovations are mainstreamed into the organizational processes and more importantly, valued. An involved leader will take this further – not only the employees, he will ensure that this culture is extended to the customers also. Because the customer feedback and ideas can be a crucial source of ideas and suggestions to build up or improve the products or services, thus drastically impacting an organization’s future.

Reinforcing Goals and Strong Teamwork

The hallmark of a great organization is that their no individualism – people work in teams, striving to reach the finishing line & achieving the organizational goals. And here is where an involved leader comes in. He ensures effective communication for organizational efficiency  across the teams, thus reinforcing a rooted, strong culture of teamwork, besides a spirit of bonding & sharing. Once this is imbued in the organization, what results is the ability across all levels of employees to work together for achieving the company goals. The resulting clarity from this helps to give employees the knowledge, confidence and positive work they require to deal with conflict in an objective manner and resolve issues. Involved leadership helps drive efficiencies by building strong effective teams, ensuring collective efforts to achieve company goals.


Organizations must consciously strive to identify potential leaders and ensure that they become involved leaders – for building an inclusive, open and efficiency-centric culture. A high-performing but aloof leader does not bode well. It’s about a leader who speaks with his teams, rolls up his sleeves and works with them, resolving issues and solving problems. These are the traits that are required for leaders in the New Normal. As the business world races to get back on it’s feet and ensure business continuity, this is the new breed of leaders who will rule the roost and lead the way forward.

**Swapan Dholakia

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